1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, and service-related details when you book a service or contact us.
- Service Information: Details about your HVAC, plumbing, or building automation systems, service history, and appointment records.
- Communications: Records of phone calls, emails, and SMS messages exchanged with our team.
- Website Usage: IP address, browser type, pages visited, and device information collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Schedule and dispatch service appointments
- Communicate with you about your service (calls, emails, SMS notifications)
- Process payments and send invoices
- Respond to inquiries and provide customer support
- Improve our services and website
- Comply with legal obligations
3. SMS / Text Message Communications
When you opt in to receive SMS notifications from Bold Mechanical, we send you transactional messages related to your service, including:
- Appointment confirmations and reminders
- Technician dispatch notifications and ETAs
- Service completion updates
- Invoice delivery confirmations
- Customer service responses
You may opt out at any time by replying STOP to any message, emailing denny@boldmechanical.nyc, or calling +1-516-897-7919. Reply HELP for assistance. Message and data rates may apply. Message frequency varies based on your service activity.
SMS data and consent are not shared with third parties or affiliates for marketing purposes. Mobile information collected for SMS notifications is used solely for the purposes you have consented to.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only:
- With service providers who help us operate our business (e.g., scheduling software, billing platforms, SMS providers like Telnyx) under strict confidentiality obligations
- To comply with legal requirements, court orders, or government requests
- To protect our rights, property, or safety, or that of others
- In connection with a business transfer (merger, acquisition, sale of assets)
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of SMS communications at any time
- Withdraw consent for marketing communications
To exercise these rights, contact us at the information below.
7. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Bold Mechanical & Controls Enterprise, INC
89 Spruce Street, Paterson, NJ 07501
Phone: +1-516-897-7919
Email: denny@boldmechanical.nyc
Website: https://boldmech.com
Effective Date: May 6, 2026 | Last Updated: May 6, 2026